Everyday Confidence
How To Talk To Families
How You'll Learn
Recorded Webinar
How Long
45 minutes
How Much
$19 inc GST
Webinar Overview
Talking with families can be one of the most rewarding parts of working in early childhood, and sometimes one of the trickiest.
This pre-recorded live webinar explores practical ways to build positive relationships, communicate with confidence, and navigate everyday conversations with families. You’ll gain useful strategies to help you listen, respond, and communicate clearly, including when conversations are challenging.
What You’ll Learn
- Practical conversation starters
- Examples of professional language
- Strategies for difficult conversations.
Recorded Webinar | 45 minutes | Certificate of completion
$19 inc GST
Course Content
Explore the key topics and practical strategies covered in this course.
Morning Moments
Learn practical ways to make drop-off conversations positive and welcoming, build trust with families, and respond confidently to different situations.
Difficult Conversations
Learn how to approach difficult conversations calmly and professionally, acknowledge family concerns, work together on solutions, and clearly communicate next steps.
Afternoon Pick-Up
Learn how to make pick-up conversations warm and reassuring by sharing meaningful updates about a child’s day, wellbeing, and experiences with their family.
1. Choose & Pay
Select the webinar you’d like to watch, and pay securely by credit card.
2. Watch
After payment, your confirmation and instructions for accessing your webinar will be emailed automatically. Please check your junk or spam folder if you can’t find the email.
3. Receive Your Certificate
Watch the webinar and your certificate of completion will be emailed to you within 5 days.
Ready to build stronger relationships with families?
Got questions? We've got answers.
Find quick answers to common questions about our professional development offerings.
After payment, your confirmation and instructions for accessing your course or webinar will be emailed automatically. Please check your junk or spam folder if you can’t find the email.
The email will be from The ACCCO Team with the subject line “Your ACCCO self-paced learning instructions.”
Simply follow the instructions to log in to your account. Your purchased course will be ready to access through your learner portal.
Already have an ACCCO account?
Use your existing login details — there’s no need to create a new account.
Can’t find the email?
Check your junk or spam folder and make sure you’re checking the email address you used when purchasing.
Your Course Access
You’ll have 90 days of access to your course or webinar. You can log in whenever it suits you and continue where you left off.
Please keep your login details private and do not share your account or course access with others.
Simply watch the recorded webinar and complete all required activities as you work through the course.
Your certificate will be sent within five days of you completing.
Once you’ve completed your course requirements, we’ll send you your certificate of completion within 5 days. Course requirements may include completing the required content, activities or quizzes.
Your course or recorded webinar access period will be outlined at the time of purchase. We recommend completing your course or recorded webinar within this timeframe so you can make the most of your learning experience.
Yes! Each educator will need to register individually and have their own account and access. To keep your learning secure and ensure everyone receives their own certificate, please don’t share course or recorded webinar access, usernames, passwords, or individual access links with others.
Yes! Organisations can purchase course or recorded webinar access for multiple educators or staff members. Each participant will need to register individually where required by ACCCO’s Online Learning Platform, so they can have their own account and learning record.
This webinar is designed for early childhood educators and professionals who work with young children and want to strengthen their understanding of harmful practices and learn safe, respectful and child-centred approaches.
No. There are no formal prerequisites for this course or recorded webinar. It is suitable for educators at different levels of experience who want to develop their everyday practice
Yes. You can leave the webinar and return to continue your learning, provided you complete it within your access period.
The course includes quizzes and learning activities to support your learning and confirm completion.
Your certificate of completion will be emailed to you within 5 days of completing the course.
Refunds are subject to ACCCO's terms and conditions, which can be found here.
The course or recorded webinar can be accessed on compatible mobile devices and tablets. For the best learning experience, we recommend using a computer or tablet.
If you have trouble accessing your course or recorded webinar or have questions about your account, please contact the ACCCO team for assistance at enrolments@accco.com.au
