Welcome to the Australian Child Care Career Options (ACCCO) Pty Ltd website (“Site”) and the webinars, short courses and professional development we provide (“Offerings”).

By accessing or using this Site, registering for, booking or purchasing an Offering, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use the Site or register for, book or purchase our Offerings.

1. Definitions

For the purposes of these Terms and Conditions:

“ACCCO”, “we”, “our” or “us”	means Australian Child Care Career Options (ACCCO) Pty Ltd.
“you”	means the individual or organisation accessing the Site, registering for, booking or purchasing an Offering, including anyone authorised to act on behalf of an organisation.
“Participant”	means the individual registered to participate in or access an Offering.
“Offering” or “Offerings”	means the webinars, short courses and professional development offered by ACCCO and covered by these Terms and Conditions, including free live webinars, paid on-demand webinars, paid short courses and face-to-face professional development delivered to organisations.
“Online Learning Platform”	means the online platform used by ACCCO to provide registration for, or access to, free live webinars, paid on-demand webinars and short courses. The Online Learning Platform is separate from the ACCCO website (“Site”).
“Order”	means a registration, booking or purchase of an Offering made through ACCCO’s website, booking platform, Online Learning Platform or another agreed method.

Nationally recognised training delivered by ACCCO is separate from the Offerings defined above and is addressed in Section 12.

2. Australian Consumer Law

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights, guarantees or remedies available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

Where a provision of these Terms and Conditions is inconsistent with a right or remedy that cannot legally be excluded, that right or remedy will apply.

3. Use of the Site

You may use this Site for lawful purposes only.

You must not use the Site in a way that:

• damages or interferes with the Site or its availability;
• attempts to gain unauthorised access to ACCCO systems, accounts or information;
• infringes another person’s rights; or
• is unlawful or fraudulent.

ACCCO may suspend or terminate access to the Site where these Terms and Conditions are breached.

4. Bookings, Registrations and Orders

When making a booking, registration or purchase, you are responsible for ensuring that the information you provide is complete and accurate.

Where you make a booking or purchase on behalf of an organisation, you confirm that you are authorised to do so.

For paid on-demand webinars and short courses, access will be provided once the required payment has been received.

Registration is required to attend a free live webinar.

Face-to-face professional development delivered to organisations is booked directly with ACCCO or through another booking method advised by ACCCO.

5. Fees and Payment

Fees applicable to paid Offerings will be set out on the Site, booking platform, Order confirmation, quote or invoice, as relevant.

Unless otherwise stated, prices displayed to Australian customers are inclusive of GST where GST applies.

Paid On-Demand Webinars and Short Courses

Full payment is required before access is provided to a paid on-demand webinar or short course.

Free Live Webinars

ACCCO offers live webinars free of charge. No participation fee is payable.

Registration is required to attend a free live webinar.

Face-to-Face Professional Development Delivered to Organisations

Face-to-face professional development is booked by an organisation and delivered by an ACCCO trainer at the organisation’s premises or another agreed location.

The applicable fee will be confirmed at the time of booking or by quote or invoice.

Full payment is required 7 days before the scheduled delivery of face-to-face professional development unless alternative payment arrangements have been agreed with ACCCO in writing.

Full payment is required before the scheduled delivery of face-to-face professional development unless alternative payment arrangements have been agreed with ACCCO in writing.

ACCCO may withhold delivery where required payment has not been received.

6. On-Demand Webinar and Short Course Access

Access to a paid on-demand webinar or short course is provided to the registered Participant and is for that Participant’s individual use.

Unless otherwise agreed in writing by ACCCO:

• access must not be shared with another person;
• usernames, passwords or individual access links must not be shared;
• the Offering may only be completed by the registered Participant;
• webinar, short course and supporting materials must not be copied, reproduced, uploaded, distributed or resold; and
• certificates of completion may only be issued to the Participant who has satisfied the relevant completion requirements.

Where an organisation purchases access for multiple Participants, each Participant must be individually registered where required by ACCCO’s Online Learning Platform.

ACCCO may suspend or withdraw access where there is reasonable evidence of unauthorised sharing, copying, distribution or other misuse of an Offering or its materials.

 

 

 

Access Period

Access to paid on-demand webinars and short courses will be available for the period specified at the time of purchase.

Participants are responsible for accessing and completing the Offering within the applicable access period.

7. Technology Requirements

Participants accessing free live webinars, paid on-demand webinars or short courses are responsible for having a suitable internet connection, compatible device and any software reasonably required to access the Offering.

ACCCO will take reasonable steps to ensure its online Offerings are accessible and operational. However, temporary interruptions may occur due to maintenance, platform outages, internet disruptions or circumstances outside ACCCO’s reasonable control.

Where an issue with ACCCO’s systems or platforms materially prevents access to a purchased on-demand webinar or short course, ACCCO will take reasonable steps to restore access or provide an appropriate alternative.

8. Cancellations, Rescheduling and Refunds

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

8.1 Paid On-Demand Webinars and Short Courses

ACCCO does not provide refunds for change of mind for paid on-demand webinars or short courses.

Nothing in this section excludes or limits any rights or remedies available under the Australian Consumer Law.

8.2 Free Live Webinars

As ACCCO’s live webinars are provided free of charge, no cancellation fee applies.

8.3 Face-to-Face Professional Development Delivered to Organisations

If an organisation needs to cancel or reschedule booked face-to-face professional development, ACCCO must be notified in writing at least 7 days before the scheduled delivery date.

As an ACCCO trainer is allocated to attend the service and deliver the professional development, cancellation or rescheduling may result in costs associated with trainer availability, travel or other arrangements already made by ACCCO.

Any cancellation or rescheduling arrangements remain subject to applicable rights under the Australian Consumer Law.

9. Cancellation or Changes by ACCCO

ACCCO may occasionally need to cancel, postpone, reschedule or change an Offering due to circumstances such as presenter or trainer illness, technical difficulties or circumstances outside ACCCO’s reasonable control.

Free Live Webinars

Where ACCCO cancels or reschedules a free live webinar, registered Participants will be notified as soon as reasonably practicable and, where possible, provided with details of an alternative date or session.

Paid On-Demand Webinars and Short Courses

Where ACCCO is unable to provide access to a paid on-demand webinar or short course that has been purchased, ACCCO will take reasonable steps to restore access or provide an appropriate alternative, subject to applicable law.

Face-to-Face Professional Development Delivered to Organisations

Where ACCCO is unable to deliver booked face-to-face professional development at the organisation on the agreed date, the organisation will be contacted as soon as reasonably practicable.

ACCCO will work with the service or organisation to arrange an alternative delivery date.

Where ACCCO cancels the face-to-face professional development and a suitable alternative date cannot be agreed, any amount paid for the cancelled Offering will be refunded, subject to applicable law.

10. Delivery of Offerings

ACCCO will take reasonable steps to deliver its Offerings on the dates, within the timeframes and in the format advertised or agreed.

Free Live Webinars

Free live webinars are delivered online at the advertised date and time. Registration and access information will be provided to registered Participants.

Paid On-Demand Webinars and Short Courses

Paid on-demand webinars and short courses are accessed through ACCCO’s Online Learning Platform.

Information about access, duration and completion requirements will be provided with the relevant Offering where applicable.

Face-to-Face Professional Development Delivered to Services

An ACCCO trainer will attend the service’s premises or another agreed location on the scheduled date to deliver the professional development.

ACCCO may make reasonable changes to content, presenters, trainers, learning resources or delivery arrangements where required, provided those changes do not materially alter the nature or purpose of the Offering.

11. Certificates of Completion

Where an Offering includes a certificate of completion, the Participant must meet the completion requirements specified for that Offering.

These requirements may include attendance, completion of required content, activities, quizzes or other requirements specified by ACCCO.

Certificates are issued to the registered Participant and must not be altered, transferred or represented as belonging to another person.

12. Nationally Recognised Training

ACCCO is a Registered Training Organisation and provides nationally recognised training.

Nationally recognised training, including courses delivered through ACCCO’s Canvas learning platform, is separate from the Offerings covered by these Terms and Conditions.

Enrolment in nationally recognised training is subject to ACCCO’s applicable student enrolment conditions, policies, procedures and regulatory requirements.

These may include requirements relating to fees, refunds, withdrawals, assessment, course progression, student responsibilities, complaints and appeals, funding arrangements and other matters relating to nationally recognised training.

The provisions within these Terms and Conditions relating to ACCCO’s Offerings do not replace the specific policies, procedures or agreements applying to students enrolled in nationally recognised training.

Where specific enrolment terms, policies or procedures apply to nationally recognised training, those requirements apply to the relevant training or enrolment, subject to applicable legislation and regulatory requirements.

13. Information on the Site

ACCCO takes reasonable steps to ensure information on the Site is accurate and current.

However, information may change from time to time and ACCCO does not guarantee that all information will always be complete or error-free.

Unless expressly stated otherwise, general information and content provided through the Site and ACCCO’s Offerings is educational in nature and should not be treated as legal or other professional advice.

14. Intellectual Property

All intellectual property rights in ACCCO’s Site and Offerings, including text, images, logos, graphics, videos, recordings, presentations, slide decks, course materials, handbooks, workbooks, templates and other resources, are owned by or licensed to Australian Child Care Career Options (ACCCO) Pty Ltd unless otherwise stated.

Purchase or registration for an Offering provides the registered Participant with a personal, limited and non-transferable right to access and use the relevant materials for their own use.

Unless ACCCO provides written permission, you must not:

• reproduce or substantially copy ACCCO materials;
• distribute materials to other people, services or organisations;
• upload materials to another website, learning platform or shared drive for use by others;
• record, reproduce or redistribute a live webinar, on-demand webinar or short course;
• sell, licence or commercially exploit ACCCO materials;
• remove ACCCO branding or copyright information; or
• represent ACCCO materials as your own.

Nothing in a purchase, registration or booking transfers ownership of ACCCO intellectual property to the purchaser, service, organisation or Participant.

15. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including applicable rights under the Australian Consumer Law.

To the extent permitted by law, ACCCO is not responsible for indirect or consequential loss arising from the use of the Site or Offerings.

Where ACCCO is legally permitted to limit its liability in relation to an Offering, any limitation will apply only to the extent permitted by applicable law.

16. Confidentiality

Where confidential or proprietary information is shared between ACCCO and a service, organisation or Participant in connection with an Offering or other engagement, each party agrees to take reasonable steps to protect that information.

Confidential information may be shared with employees, contractors or service providers where reasonably necessary to deliver the Offering and subject to applicable confidentiality and privacy obligations.

This provision does not prevent disclosure where required by law.

17. Privacy

ACCCO handles personal information in accordance with its Privacy Policy and applicable privacy laws.

Information provided when registering for, booking or purchasing an Offering may be used for purposes reasonably connected with administering and delivering the Offering, including registration, payment processing, Participant communications, access, attendance, completion records and certificates.

ACCCO may use third-party platforms and providers to assist in delivering these functions.

For further information about how ACCCO collects, uses, stores and protects personal information, please refer to ACCCO’s Privacy Policy.

18. Third-Party Platforms and Websites

ACCCO may use or provide links to third-party websites, payment providers, webinar platforms, learning platforms and other technology providers in connection with its Offerings.

Those third parties may have their own terms, privacy policies and requirements.

ACCCO is not responsible for the content or operation of independent third-party websites or platforms except to the extent required by law.

19. Dispute Resolution and Complaints

If you have a concern or dispute relating to an Offering or these Terms and Conditions, please contact ACCCO in the first instance so that we have an opportunity to resolve the matter directly.

Email: info@accco.com.au

ACCCO will take reasonable steps to review and respond to the matter.

If a dispute cannot be resolved directly, the parties may consider an appropriate external dispute resolution process, including mediation, before commencing formal proceedings where appropriate.

Nothing in this section prevents either party from exercising any right or remedy available under applicable law.

Complaints or appeals relating specifically to nationally recognised training are managed in accordance with ACCCO’s applicable student complaints and appeals policies and procedures.

20. Changes to These Terms

ACCCO may update these Terms and Conditions from time to time to reflect changes to its Offerings, business practices or legal requirements.

The current version will be published on the ACCCO website.

Where a material change affects an existing paid booking or purchase, ACCCO will apply the terms that formed part of that booking or purchase unless otherwise agreed or required by law.

21. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary without affecting the remaining provisions.

22. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

The parties submit to the jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts, subject to any rights available under applicable Australian law.

 

 

 

 

Contact Us
If you have any questions about these Terms and Conditions, please contact:

Email: info@accco.com.au
Phone: 1300 139 406
Postal Address: PO Box 63, Nundah Qld 4012