How to Talk to Families
How to Talk to Families
Study Option
Delivered in service at a time to suit you
How Long
2 hours
How to Talk to Families
This course focuses on the everyday conversations in early childhood services.
Forget communication as theory, this training explores the natural rhythm of an educator’s day – from the first hello in the morning to the final goodbye in the afternoon.
This course includes practical conversation starters, examples of professional language, and strategies for handling difficult conversations.
Why choose this course?
Morning drop off conversation to build trust with families.
Handle the phone calls during the day to stay calm, clear, and connected.
End the day with conversations families remember.
Streamlined professional training in under two hours, on your schedule.
Practical tools and resources to keep the learning going.
Delivered in your centre
We offer convenient workshop delivery at your centre, scheduled at a time that best suits your team’s needs.
Our pricing structure accommodates groups of various sizes:
For 1-20 participants
$1,100 +GST per workshop
For 21-35 participants
$1,800 + GST per workshop
Core skills for real-world success
Your team will complete this course with strengths in:
Morning Drop Off Conversations
Communication begins with the first smile at the door, the first question asked at drop-off, and the everyday interactions that shape how families feel about the service.
Phone Calls During the Day
Phone calls about incidents, accidents, or upset parents are conversations educators worry about. Learn a simple structure to handle difficult conversations.
End-of-Day Conversations
Pick-up conversations bring the day together. Learn how to help families understand what mattered, especially as they do not see everything that happens.
Ready to have better conversations with families?
Discover what sets ACCCO apart
Since 1996, we’ve been partnering with passionate individuals to help them reach their goals by gaining real-world skills, confidence and nationally recognised, RTO accredited childcare qualifications.
Flexible learning
Delivered at a time to suit you and your team.
Expert guidance
Personalised training from experienced educators who share your passion.
Award-winning excellence
We take pride in our longstanding history of industry recognition.
We’re here to help
Have questions or want to book a professional development workshop? Our training advisors are ready to help.