Information for ACCCO students

PLEASE NOTE: ACCCO students have access to additional features not available to the public. If you are a current ACCCO student and would like to have access to these features, please join our ACCCO member community and then apply by clicking here.

ACCCO prides itself on providing individual support to students by providing them with their own personal trainer who guides them through their course. In addition to this, ACCCO actively seeks new information to keep students up to date with current industry requirements and provides this information to students on a regular basis through one-on-one training, our webpage and also through ACCCO newsletter 'Learning Links'.

Study Tips

Keeping on track with your studies as other aspects of your life, can be a challenge. Here you will find some tips and tricks for keeping up to date, and for assisting you in completing assessments. More info

Confirmation of Enrolment

If you require a confirmation of enrolment letter from ACCCO, please click here.

Requirements for Maintaining Enrolment

Please refer to our policy

Requirements for maintaining enrolment(207.5 KB) for further information.

Change of Details

Have you changed any of you contact details? Please click here to submit a change of details form.

Mapping of previous studies to current courses

Where an applicant wishes ACCCO to map their previous qualifications prior to enrolment, ACCCO will charge a $100 mapping fee. If an applicant chooses to enrol with ACCCO following this process, ACCCO will credit the mapping fee to the enrolment fee (currently $100). If you wish to discuss the mapping process, please email our mapping team for more information.
You will be asked to complete a Mapping Application form Word(87.5 KB); PDF (81.5 KB) outlining which qualification you wish to be mapped into. You will also be asked to provide certified copies of your Academic Transcripts. Once your studies have been mapped, you will receive an itemised Study Plan outlining any credits available. Mapping occurs weekly on a Thursday.

Classes

ACCCO holds classes for each of the units in the Certificate III, Diploma and Advanced Diploma of Children's Services courses. All classes are facilitated by a qualified, experienced Trainer with a class of no more than 16 students. ACCCO students can complete their entire course by attending classes or external students can attend any number of classes to support and extend their study. More Info

Resources for Units

There are numerous documents referred to in the units that have to be studied for your qualifications. Even if you're not completing a unit, you may be interested in the information found in these resources. This section is for registered ACCCO students only. More info

Activity Ideas

Needing ideas for activities? Here is a database of activities that may help! This section is for registered ACCCO students only

Ask a trainer

Do you have a question about your studies you want to ask one of our Trainers? This service is yet another way ACCCO supports their students. This service is for registered ACCCO students only. More info

Update your details

Have you changed address? Have you changed your phone numbers? If so, please ensure you have provided us with all your correct information by phoning us or clicking here

Employment

Many childcare employers seek out ACCCO trained students and contact us when they have a vacancy. We register these vacancies on our employment page. If you are an employer and would like to register your vacancy, click here.

If you are a student and would like to advertise your availability to prospective employers on our seeking employment page, then please click here.

Featured Students

The students are recognised for their achievements since graduating from an ACCCO course. Read their stories

Student Graduation

ACCCO holds regular Graduation Ceremonies for students and their families to celebrate the success of completing their qualification. In the weeks prior to the graduation ceremony, all graduating students will be posted a formal invitation to the ceremony. More info

Photo gallery

Click here for ACCCO's photo gallery

Overseas Students

ACCCO provides a comprehensive learning program for overseas students. This includes completing qualifications in Australia and overseas More info

Appeals Process

ACCCO has a fair and equitable process for dealing with complaints and appeals (including Academic appeals, meaning if the student disagrees with the Assessor's results) and strives to deal with issues as soon as they emerge, in order to avoid futher disruption or the need for formal complaint. In the event that complaints cannot be resolved internally, ACCCO will advise the student/trainee/apprentice of the appropriate legal body where they can seek further assistance. If participants have a complaint with any aspect of their training, they are encouraged to speak immediately to their Trainer to resolve the issue.

If the participant is not satisfied that the issue has been resolved, they may wish to contact or write a letter to the Principal, setting out in detail the issues of concern. This may lead to occasions where an industry-training representative may be invited to act as an objective party in order to negotiate a satisfactory resolution.

If the matter is still not resolved, participants are advised they may take their complaint through legal avenues, the Anti-discrimination Board, Consumer Affairs or other bodies as appropriate.

Participants have a maximum period of one week in which they can appeal against their result or lodge a complaint.

Within the College

Complaints within the College should proceed as follows:

The Trainer
Principal
Review Committee
And, if you still feel the issue is not resolved - (DET) Dept of Employment and Training (telephone numbers can be found at the end of this section)

If the Complaint falls out of the legal capabilities of our Institute then the complaint will be forwarded to the appropriate government body.

Within the Service

Complaints within the Centre/Service should proceed as follows:

Group Leader (if complaint is with an Assistant)
Director
Training Coordinator
Principal of College

Application for Refund/Remission of Debt/Withdrawal Under Circumstances

Refund Application (322.6 KB)