You are here: HomeStudents › Student Support Services

Student Support Services


Student Support Services

Everyone's journey is different, and sometimes you need some extra support.  

ACCCO Academic Hotline

ACCCO is committed to ensuring students have ongoing access to resources that will best equip them for success during their enrolment with ACCCO and beyond. Our Trainer Assessors are visiting students every day in the workplace which means that there may be times when they are unable to immediately respond to a learner’s call for assistance. For this reason, ACCCO has an ‘Academic Hotline’ where a learner is able to call or email to speak to a qualified person to seek assistance with their studies and/or assessments, during business hours. This academic service is to ensure the learner’s progression is supported with minimal delay or disruption as possible.  

You can seek academic assistance through our Academic Hotline by:

  • Sending an enquiry throughout our website online chat service;
  • By sending us an email through Facebook; or
  • By phoning 1300 139 406


ACCCO prides itself on providing individual support to students. Our support services are available for all of our students, making your learning experience just that little bit easier. Each student is allocated with their own personal Trainer who guides them through their qualification. In addition to this, ACCCO actively seeks new information to keep students up to date with current industry requirements and provides this information to students on a regular basis through one-on-one training and via our website.

We will support you through your studies and we will provide you with quality training to support your career ambitions. We understand your requirements, we understand what employers are looking for and we work directly with the industry to provide you with the most current and relevant training.

Orientation

For class students, orientation at ACCCO is held in the week prior to commencement of each session. Activities last a few hours and are designed to engage students through academic and social activities, and individualised attention. The student support staff work to understand the specific needs of their students, to help them settle into their new environment, learn to study effectively.

For students studying externally, a dedicated Trainer will contact the student prior to commencing study to discuss their study plan, personal needs, learning styles and commitments. Students enjoy regular contact with their Trainer who works at an individual level, visiting them every 4 weeks, to progress them through the course.

Student Services

Enquiries about enrolment, student ID cards, timetables, course guides or grades are managed by the Student Support Team.

Support Services

Support services are available for students with any aspect of your personal or academic life. ACCCO offers caring and confidential assistance to all students and can assist with directing students to the appropriate channels.

Take the next step in your career

Click here to get started now