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Fees and Refunds

Fees and Refunds

ACCCO's Fees and Refunds policy outlines how ACCCO charges and collects fees for the delivery of training services and assessment services. All fees and associated costs are defined within the Fees and Refunds policy.

Fees and Charges

ACCCO will charge the learner for the enrolment application and training product as per the nominated fee schedules as outlined in the course information. The learner upon submitting the enrolment application will agree to pay the published costs as advertised on the ACCCO website.

Learners who receive one or more eligible Commonwealth benefits or allowances at the time of their enrolment may be eligible to pay a concession fee rather than the full fee under (but not limited to) the following:

  • Any State User Choice contracts for Traineeships and Apprenticeships
  • Certificate 3 Guarantee (QLD)
  • Higher Level Skills (QLD)
  • Smart and Skilled (NSW)
  • Financial Hardship Fee Waiver (WA)
  • Jobs and Skills WA (WA)
  • Skilled Capital (ACT)
  • Work Ready (SA)

Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees. The Fees and Refunds Policy outlines all associated fees. ACCCO may review prices for learning programs; courses; and/or services from time to time without notice. Subject to the Fees and Refunds policy, ACCCO will not increase the amount payable by a learner for the relevant courses; products and/or services once the learner’s enrolment has been accepted and confirmed.

Payment Terms and Practices

Where payment is required, the learner will be issued with an invoice detailing:

  • the fees to be paid:
  • how to make payment; and
  • the time period in which the payment is required to be made

Standard payment terms are 7 days from the date of invoice being issued. Should the learner require additional time to make payment, they are able to negotiate a payment plan by contacting the ACCCO administration team. Products and services will not be issued where payment has not been received unless permitted by the CEO or Training Manager. Learners are able to make payment using the payment methods detailed on the invoice provided.

The standard payment methods preferred by ACCCO include:

  • Credit/debit card payment over the phone
  • EFTPOS
  • Cheque
  • Payment plan (regular monthly payments)

Prepaid Fees

‘Prepaid fees’, sometimes referred to as ‘fees collected in advance’, means fees collected before the relevant services have been provided. These include payments made at any time before, during or after the learner enrols.

ACCCO complies with Clause 7.3 ‘Protect prepaid fees by learners’ from Standard 7 and of the Standards for Registered Training Organisations 2015.

ACCCO will not:

  • accept more than $1000 prior to the commencement of a qualification; or
  • collect more than $1500 in advance from a learner, following commencement of enrolment

ACCCO requires the learner to pay for each unit of study before commencing that unit or be on a payment plan. A learner may pay for a maximum of 3 upcoming units, at the one time. When an enrolment fee is charged for a course, it is to be paid before commencing the first unit.

Refunds

When a learner has withdrawn or cancelled their enrolment within the cooling off period (10 business days), for new enrolments as outlined in the Fees and Refunds policy, the learner will receive a full refund of tuition fees paid, less the Enrolment Fee and any units that have already been issued. Where the learner has only paid the Enrolment Fee, no refund will be granted with the exception of learners under State or Federal subsidised training. Under State or Federal subsidised training, learners may receive a full or partial refund of their co-contribution fees.

Please refer to the Fees and Refunds Policy for more information on the refunds process.

Invoice queries

Email: info@accco.com.au
Phone: 1300 139 406

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