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Responding to and Handling complaints

$70.00 AUD
Approx $47.46 USD

Description:

Quality Area: Governance and leadership (QA7)  

Workshop Overview:

While all services have guidelines to deal with complaints, how should principals respond to the 'grey areas'? This workshop draws to the challenging situations of handling complaints. Effective communication, having clear and concise policy and procedures, and understanding everyone’s rights throughout the process is very necessary for the effective resolution of issues and concerns raised about the service.

Location:

We are located at 26 Anderson Walk, Smithfield SA 5114 (opposite Station Road).

Parking: 

Parking available at college. Smithfield train station is conveniently located within a two minute walk to the college.

Inclusions: 

4 hours of training
All learning materials 
A qualified and experienced Consultant to guide learning 
A Statement of Attendance for all participants 
Light refreshments

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