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Responding to and Handling complaints


Responding to and Handling complaints

While all services have guidelines to deal with complaints, how should principals respond to the 'grey areas'? 

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QUALITY AREA – Leadership and Governance (QA7)

While all services have guidelines to deal with complaints, how should principals respond to the 'grey areas'? 

This workshop draws to the challenging situations of handling complaints. Effective communication, having clear and concise policy and procedures, and understanding everyone’s rights throughout the process is very necessary for the effective resolution of issues and concerns raised about the service.

Inclusions:

2 hours of training
All learning materials 
A qualified and experienced Consultant to guide learning 
A Statement of Attendance for all participants 
Light refreshments (for training delivered at ACCCO campus)

Inservice Training (we come to you!)

Tailored to your service’s individual requirements, our Inservice Professional Development Workshops are delivered at a time and place convenient to you. Facilitators guide sessions using your context and input. Training can be delivered nationally across Australia anytime including after hours or on weekends giving you the flexibility of your training being delivered at a time most convenient for you.

ACCCO Training Location:

Adelaide: Tuesday 12th June, 10.00am - 2.00pm, Book here

Bookings and further information

Give us a call on 1300 139 406 or click the 'Book Now' button below. Alternatively, you can download a booking form and email to workshops@accco.com.au

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