Enrolment And Refund Policy
Students should refer to the Terms and conditions of the Refund Policy for information about refunds.
Students are entitled to apply for a refund of course fees, this is available in specific circumstances where the:
- Student Withdraws from the Course (at least 4 weeks before start date)
- Course is cancelled by ACCCO
- The student VISA is rejected, any prepaid course fees are refunded (refer to Visa’s below)
This policy and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws. The application for a refund process is detailed below.
Non Refundable Fees
No refund is available to students where:
- A student has already commenced the course; the full cost of the course is applicable.
- The enrolment fee is non-refundable except in the event that ACCCO is unable to run the course.
Fees paid by the student for any Recognition of Prior Learning (RPL) or Recognition of Credit Transfer (RCT) assessment fees, are non-refundable.
Refunds upon Withdrawal by Student
If a student withdraws from the course, at least 4 weeks prior to the scheduled start date, a full refund will be paid (see payment of refund below). Application for Withdrawal/Cancellation/Deferment form is available from the ACCCO website. Students may apply to defer or transfer course fees between courses.
Refunds due to Course Cancellation
In the unlikely event that ACCCO is not able to run the course, or it does not start on the scheduled date, ACCCO will:
- Provide a full refund of the Course fee and Enrolment fee, OR
- Upon written agreement with the student, place the student in an alternate suitable course with ACCCO.
Refunds due to ACCCO default in this instance will be paid within 14 days (see payment of refunds below)
Refunds & Visas
There are specific circumstances where refunds are available to students due to VISA related events:
- If a student visa application is rejected, any prepaid course fees will be refunded.
- If a Student Visa is cancelled due to the actions of the student, no refund will be granted.
- If a Visa extension is refused for any reason other than the actions of the student, ACCCO will provide a refund of any unused course fees.
- No refund is granted after a student has commenced the course and the full cost of the course must be paid for. This includes students who are on payment plans.
Application for Refund
- Complete the Application for Course Refund Form available on the ACCCO website, or apply in writing to ACCCO.
- Submit the form via email to: firstname.lastname@example.org or Post: PO Box 1108, Fortitude Valley, Qld, 4006.
- Applicants are advised of the outcome within 10 days of receipt.
- Approved refunds are paid within 4 weeks of the application (see payment of refund below).
Payment of Refund
Approved refunds are paid within 4 weeks of the application for refund.
- Refunds due to default by ACCCO are paid within 10 working days.
- All monies paid for the course will be transferred in Australian Dollars AUD, less any applicable administration fee and enrolment fee.
- All refunds will be paid to the person who entered into the agreement (the person on the enrolment form).
- A refund may be paid to a different nominated person, only with written confirmation from the person who entered into the agreement.
Tuition Services Protection (TPS)
The Tuition Protection Service (TPS) is available to all International Students, information is available about the TPS at www.tps.gov.au.
In the unlikely event that ACCCO has defaulted and is unable to provide a refund or place a student in a suitable alternative course, the Tuition Protection Service (TPS) is available. The TPS will offer the student a suitable alternative place with another provider or refund the unused portion of the prepaid course fees.
ACCCO maintains a strict policy of confidentiality and privacy, protecting all students’ personal information. ACCCO is bound by the
National Privacy Principles (1988) as incorporated in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
ACCCO will only share a student’s personal information collected on the enrolment form or duringyour enrolment, in
certain circumstances, with the Australian and State Government and designated authorities, and the Tuition Protection Service (TPS). In
other instances information collected on the enrolment form or during your enrolment can be disclosed without your consent where authorised
and required by law. This information may include personal and contact details, course enrolment details and changes and the circumstances
of any breach by the student of a visa condition.
TERMS AND CONDITIONS OF ENROLMENT
- An eCOE will only be issued once tuition fee has been paid.
- Once an eCOE has been issued, changes can only be made for compassionate and compelling reasons. Evidence must be given and this is subject to approval. A change of enrolment fee will be payable; this is the cost of revising enrolment information such as the start date and Confirmation of Enrolment. No charge will be made for the first change, afterwards a AUD$50.00 administration fee will be charged for each subsequent change.
- In consideration of ACCCO accepting my application for enrolment as a student and providing tuition to me, I agree that I will not hold ACCCO, and/or its employees, and/or agents liable for and will not make any claim against them for any loss, damage, death or injury which I may suffer or cause as a result of or in connection with or during the period of :
- My attendance at any premises owned, operated or controlled by ACCCO and/or,
- My attendance at any activity of which ACCCO has any knowledge (whether sporting, cultural, social, educational, recreational or otherwise) organised by or on behalf of or with the assistance of ACCCO or any activity of which ACCCO, and /or in any way whatsoever my association with ACCCO.
- On behalf of myself, executives, administrators and assigns, I hereby release ACCCO and/or its employees, and/or its agents from loss, damage, death or injury and from any actions, claims and demands which, if I have not entered into this.
- All courses offered by ACCCO are subject to entry requirements. Students are required to meet the English level proficiency (a minimum of IELTS 5.5 or equivalent) and may need to undergo an English skills interview before enrolment.
- All students are required to meet the academic requirements as set out in the course outline.
- Students must commence on their agreed starting date. In exceptional unforeseen circumstances where students are unable to do so, they must contact ACCCO to discuss. ACCCO is required to notify all student non-commencements to DIBP, which may affect the student visa.
- Students must attend a compulsory orientation session prior to starting their course.
- Students are governed by the college’s policies, procedures and guidelines as set out in the Student Handbook and Appendices and the laws of Australia.
- Timetable and course structure are subject to change at any time without notice.
- Students are to respect the rights of other students and trainers and actively create a constructive learning environment.
- Students are responsible for the safe keeping of their personal items whilst at ACCCO.
- A student who does not meet their financial obligations throughout their enrolment may be suspended from training until they have paid the fees due.
- A student who withdraws or completes a course but has not paid all the fees for that course will not be issued with their statement of attainment or certificate until such monies have been paid in full.
- Students must notify ACCCO within 7 days of any change of address (or other contact information).
- Overseas students are required to supply their home country permanent address to meet Australian Government reporting requirements.
- Overseas students are responsible for obtaining a visa that permits them to study in Australia for the duration of their course and must abide by the conditions attached to their visa.
- The college has the right to check a student’s visa status and study entitlements with the Department of Immigration and Border Protection, and ACCCO may report any suspected breaches of visa conditions to the Department. This may result in cancellation of the student’s visa.
- Tuition Fees quoted are for the standard full-time enrolment. Should a student require more than the time specified to complete the program, this may be subject to additional fees.
- Students must complete their course within the period specified in their Confirmation of Enrolment (eCoE) and are not permitted to study part-time.
- Students are responsible for the full costs of their course, as well as travel and living costs.
- Overseas students are required to pay and maintain Overseas Student Health Cover (OSHC) for the whole duration of their student visa.
- Student personal information, including personal and contact details, course enrolment details and changes, and circumstances of any suspected breach of visa conditions, may be shared with partner RTOs, the Australian and State Governments, designated authorities and the Tuition Protection Service (TPS).
- Overseas students are required to make themselves aware of the ESOS framework designed for prospective students (available on the ACCCO website or at www.studyinaustralia.gov.au)
- The college may by written notice vary Conditions of Enrolment as necessary to comply with any law, regulation or amendment of the Commonwealth of Australia or the State of Queensland.
- This agreement and the availability of complaints and appeals processes does not remove the right of the student to take action under Australia’s consumer protection laws.
- The college has the right to withdraw an Offer if the student does not meet the Conditions of Enrolment or if the student does not receive their course fees and the Acceptance Agreement before program places have been filled.
- Students are required to arrive on campus in time for orientation and enrolment. Arrival after the commencement date may result in the enrolment being cancelled.
NB: This agreement and the availability of complaints and appeals processes does not remove the right of the student to
take action under Australian Consumer Protection laws.