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CHC22015 Certificate II in Community Services

CHC22015 Certificate II in Community Services                                         (with a focus on early childhood education and care)

Centrelink/DHS Approved: Yes
NQF Approved Qualificationt: No 
Recognised Australia wide: Yes

Qualification Description

The CHC22015 Certificate II in Community Services is an entry level qualification designed for people who are looking for skills for working with children in the community. This may be used as a pathway for workforce entry as a community services worker providing first point of contact and assisting individuals in meeting their immediate needs and also provides a pathway for students who wish to complete a CHC30113 Certificate III in Early Childhood Education and Care qualification at a later date.

Entry Requirements


The guideline for duration is 3 months – 2 years depending on your chosen study option. External training is self-paced, and duration depends on the individual learner, their employment situation and enrolment type. Credit transfer and RPL options may also reduce the overall time taken to complete the course.

Study Options

ACCCO offers a variety of delivery options that allows students to complete the qualification in a mode/s that suit individual learning requirements:

  • Classroom - Full time (12 weeks with holidays) at various locations across Australia. 
  • External - Self paced (up to 24 months to complete). External students must complete their qualification with an education focus.
  • Recognition of Prior Learning (RPL) - self paced 

Learning Areas

Through the Certificate II qualification, students will study the basics of working efficiently with children. There are 9 units of study in this qualification covering topics such as:

  • Communicating and working with a range of people
  • Organising and completing daily work responsibilities
  • Child interaction and care

Units in this Qualification

This qualification is made up of 9 units of competency (5 core, 4 elective) which reflect the needs of industry.

Core units

CHCCOM005   Communicate and work in health or community services
CHCCOM001   Provide first point of contact
CHCDIV001     Work with diverse people
HLTWHS001    Participate in workplace health and safety
BSBWOR202   Organise and complete daily work activities

Elective units

CHCDIV002   Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRT001  Identify and respond to children and young people at risk
CHCLEG001  Work legally and ethically
HLTAID004     Provide an emergency first aid response in an education and care setting

Please note: HLTAID004 Provide an emergency response in an education and care setting unit may be completed at an additional cost through an external provider if the student is unable to attend an ACCCO training location.  

To learn more about what is included in the units above, click here and type in the unit code.

Employment Opportunities

All roles are subject to the employers conditions of employment, however common roles for this qualification include:

  • Nannying, au pair and other private arrangements for childcare
  • Activity and/or care programs, including playgroups, play centres, resorts, gyms, shopping centres
  • Coaching and tuition
  • Other non-regulated childcare
  • Some additional support roles in ACECQA Approved Services (Please note: To be employed to work with children in regulated care environments, ACECQA requires a minimum of a Certificate III qualification)

      Vocational Placement

      All students need to be employed or volunteering in an ACECQA approved early childhood service to complete the practical components of their qualification. The ACCCO Trainer Assessor may be able to support you to arrange this placement if you don't already have one. For this qualification you are not required to complete any minimum number of hours.

      Help and Support

      No matter what your study mode, all students in this qualification are allocated an ACCCO Trainer Assessor who will guide them through the qualification. Trainer Assessors are all qualified in early childhood education and have at least 5 years' experience completing the job you are wanting to hold. Trainer Assessors provide regular phone, email and face to face support in the workplace so you always have help when you need it! 

      Pathways to Further Study

      On completion of this qualification, you can gain 6 credits into the CHC30113 Certificate III in Early Childhood Education and Care to continue your education career. This will mean you will only need to complete 12 more units for the Certificate III qualification.


      This qualification attracts funding assistance for eligible persons!!!  Funding varies between State / Territories so please check your eligibility requirements for what is available to you in your area. 

      Click for Fees Click for Fees

        How to Apply

        1. Choose Your Course

        Once you have made the decision to apply for a qualification you will need to complete an enrolment form and a Literacy, Language and Numeracy indicator (LLN). Check you meet:

        • Minimum Age Requirement
        • English Language & Academic Requirements
        • Appropriate Visa Requirements

        2. Prepare Your Application

        Complete the online enrolment form, and upload details of:

        • Colour copy of Passport or Driver’s Licence. (Proof of ID+ residency)                                                                        - If passport provided please provide a copy of a bank statement or utility bill issued within the last 6 months showing your current residential address.
        • Colour copy of either: current green Medicare card; Birth Certificate; current Australian passport; current New Zealand passport; or Australian citizenship certificate. (Proof of citizenship)
        • Colour copy of Certificates and Statement Results for any previously attained or partially completed qualifications completed in or recognised in Australia.

        3. Process of Your Application

        Your enrolment will be assessed on the information you have provided. Upon receiving all paperwork and supporting evidence a formal assessment of your eligibility for government funding and suitability for the qualification is conducted. You will be notified by an enrolments officer on the status of this application once your eligibility has been assessed. *Please note that we are unable to finalise your enrolment until all required information and supporting evidence has been provided.

        4. Letter of Offer

        ACCCO assesses the enrolment application. When deemed a successful enrolment application, the student will be issued a Letter of Offer to study with ACCCO. Student reads and accepts the conditions outlined in the Letter of Offer. Student fees are finalised – payment established.

        5. Confirm Your Enrolment

        If your enrolment application is accepted, you will receive a welcome email with a Confirmation of Enrolment attached, confirming acceptance into the qualification. It is important to check your junk or spam folder as this email can end up here sometimes. If not received, please contact our enrolments team on 1300 139 406 during business hours. Your Trainer Assessor will contact you to undertake an induction and commence the learning program.

        Before you submit your application it is important that you provide all the above required documents. Without these we are unable to process your application.

        Any Questions?

        For assistance with your enrolment, our Enrolments Team are more than happy to help you with any questions you may have. Contact us now and we'll get you started...


        Ready to take the next step? Start your online enrolment or contact us today to begin your application!

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