Policies and Procedures

ACCCO is committed to ensuring transparent and accurate information is
made available to prospective and current learners, detailing our services
and training delivery.

Through publication of our policies and procedures, we aim to provide our prospective and current learners with sufficient information to support
informed decision making.

Continuous Improvement

  • To support best practice, ACCCO systematically engages in a variety of
  • continuous improvement activities to drive continuous improvement to
  • support best outcomes for all stakeholders.

Complaints and Appeals

  • ACCCO believes that complaints and appeals handling is a fundamental component contributing to the provision of a quality service. ACCCO is committed to providing access to a fair and impartial complaint resolution process. This policy outlines how ACCCO will respond to student complaints and academic appeals for domestic and international students.

Fees and Refunds

  • This policy outlines how ACCCO charges and collects fees for the delivery of training and services for the domestic clientele; and where applicable, refunds for course fees, products or services for the domestic clientele
Credit Transfers

  • ACCCO does not require a student to repeat any unit or module in which they have previously been assessed as competent, unless a regulatory requirement or license condition requires this. Where a student provides suitable evidence of having successfully completed a unit or module at another Registered Training Organisation, ACCCO will award a credit transfer. Prior to awarding a credit transfer on the basis of a qualification, statement of attainment or record of results, ACCCO authenticates the evidence provided by the student. This document outlines the process for awarding credit transfers.

Recognised Prior Learning (RPL)

  • ACCCO is committed to ensuring transparent and accurate information is made available to prospective and current learners, detailing our services and training delivery. Through publication of our policies and procedures, we aim to provide our prospective and current learners with sufficient information to support informed decision making.

Extension request

  • When first enrolled in your course, a Confirmation of Enrolment was issued, listing your commencement date and nominated end date. An end date is the nominated date your ACCCO enrolment time is finished. If the end of your enrolment date is approaching, or your end date has already past and you wish to continue with your studies, you will need to apply for an extension to maintain your enrolment with ACCCO. Failure to provide an extension will result in an automatic cancelling of your enrolment which will result in you being withdrawn from your course.

*Please note that the following documents, listed below are currently under review.

Critical Incident Policy & Procedure.docx
Student Progress and Attendance Monitoring Policy.docx
Student Recruitment Policy & Procedure.docx
Transfer of Students between Providers Policy and Procedure.docx
Variation Deferment Suspension or Cancellation of Enrolment Policy and Procedure.docx